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Sample Artifact
GenAI Customer Service Orchestrator
Role: Lead AI Architect | Company: NextGen Fintech
1Executive Summary
"Built a production-grade RAG pipeline to replace a legacy rigid chatbot, handling 50k+ monthly queries."
Development Roadmap
01
Week 1-2: Deep dive audit & stakeholder interviews.
Identified bottlenecks in legacy RAG pipeline using Datadog traces.
02
Week 3-4: Prototyping and internal safety testing.
Built modular orchestrator with fail-safe routing and tested against production-like workloads.
03
Week 6: Full deployment and monitoring.
Rolled out to production with real-time observability and rollback capabilities.
7Tech Stack
Pinecone
Vector database for semantic search and RAG embeddings
LangChain
Framework for building LLM-powered applications and chains
Datadog
Observability and monitoring for production system health
"This was the most effective technical migration I've seen in three years. The latency improvements directly correlated with a 12% drop in support tickets."
Sarah Jenkins
VP of Engineering, NextGen Fintech